At Juan1365, your privacy is not an afterthought — it is a core part of how we build and run this platform. This Privacy Policy explains in plain language what personal information we collect from you as a player, how we use it, who we share it with, and how we keep it safe.
This policy applies to all users of the juan1365 website and mobile platform operating in the Philippines. By registering an account and using our services, you confirm that you have read and understood how we handle your data. If you have questions after reading this, our support team is available 24/7.
Overview
Juan1365 is an online gaming and betting platform serving Filipino players across the Philippines. As part of operating this platform, we necessarily collect and process some personal information about the people who use it. This is standard practice for any licensed online gaming operator — and it is required both by law and by our licensing obligations.
What makes juan1365 different is our commitment to handling that data with transparency, fairness, and genuine respect for you as a player. We collect only what we need. We store it securely. We never sell it. And we give you clear, practical control over your own information.
This Privacy Policy is written to comply with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. The National Privacy Commission (NPC) oversees data protection in the Philippines, and juan1365 takes its obligations under this framework seriously.
Short version: Juan1365 collects your data to run your account, process payments, comply with regulations, and improve the platform. We protect it, we don't sell it, and we give you the tools to manage it.
Data We Collect
The personal information that juan1365 collects falls into the following categories. We only collect data that is necessary for the purposes described in this policy.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Yes – for account verification |
| Contact Data | Mobile number, email address, home address | Yes – for account communication |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Yes – for deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Automatic – for security and performance |
| Usage Data | Games played, bets placed, session duration, bonus usage | Automatic – for platform improvement |
| Communications Data | Support chat transcripts, email correspondence | When you contact us |
| Verification Documents | Selfie with ID, proof of address, payment verification screenshots | Required for KYC compliance |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required by a legal obligation and disclosed to you in advance.
How We Collect Your Data
Juan1365 collects your personal data through several channels, all of which are under your direct control or are necessary for the platform to function:
- Registration: When you create your juan1365 account, you provide your name, contact details, date of birth, and preferred payment information.
- Identity verification (KYC): When you submit documents to verify your identity before your first withdrawal or upon our request.
- Deposits and transactions: When you make a deposit or withdrawal, your payment provider shares the transaction details necessary to complete the transfer.
- Platform usage: Automatically as you navigate the platform — our systems log game activity, session data, and technical information to ensure the platform works correctly and securely.
- Customer support: When you contact our support team, the content of that conversation is recorded and stored as part of your account history.
- Cookies and similar technologies: When you visit our website or use our app, cookies collect technical and usage information. See Section 10 for full details.
- Third-party sources: In certain cases, we may receive information from payment processors, fraud prevention services, or regulatory databases to verify your identity or detect suspicious activity.
Six Ways Juan1365 Keeps Your Data Safe
End-to-End Encryption
All data transmitted between your device and juan1365 servers is encrypted using TLS/SSL protocols — the same standard used by Philippine banks.
Secure Data Storage
Personal and financial data is stored on secured servers with restricted access controls. Only authorised personnel can access your information, and only when necessary.
No Data Selling
Juan1365 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays with us.
Access Controls
Strict internal access policies mean that only the team members who genuinely need your data to do their job can see it — and all access is logged.
Fraud Detection
We use automated fraud detection tools to flag unusual account activity. These systems help protect your account and your funds — not just us.
NPC Compliance
Juan1365 operates in full compliance with the Philippine Data Privacy Act of 2012 and the regulations of the National Privacy Commission.
Why We Use Your Data
Juan1365 uses your personal information for specific, legitimate purposes. We do not process your data beyond what is necessary for those purposes:
- Account management: Creating and maintaining your account, processing logins, and managing your profile settings.
- Payment processing: Facilitating deposits and withdrawals via GCash, Maya, bank transfer, and other supported Philippine payment methods.
- Identity verification (KYC/AML): Verifying your age, identity, and the legitimacy of your payment sources, as required by law and our licensing obligations.
- Customer support: Responding to your queries, resolving disputes, and maintaining records of communications for quality and accountability purposes.
- Fraud prevention and security: Detecting and investigating suspicious account activity, protecting against fraud, money laundering, and unauthorised access.
- Platform improvement: Analysing usage patterns to improve game performance, fix bugs, and develop new features that serve Filipino players better.
- Responsible gaming: Monitoring for signs of problem gambling behaviour so we can offer timely support and intervention where appropriate.
- Legal and regulatory compliance: Meeting our obligations under PAGCOR regulations, the Data Privacy Act, and other applicable Philippine law.
- Marketing communications: Sending you promotions, bonuses, and platform news — but only if you have opted in and only via channels you have agreed to.
You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting the juan1365 support team. Opting out of marketing does not affect your ability to use the platform.
Legal Basis for Processing
Under the Philippine Data Privacy Act, juan1365 must have a lawful basis for every type of personal data processing we carry out. Our legal bases are as follows:
- Contractual necessity: Processing required to fulfil the contract between you and juan1365 — including account management, payment processing, and customer support.
- Legal obligation: Processing required to comply with Philippine law, including KYC/AML obligations, PAGCOR licensing requirements, and tax reporting.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform performance analysis — where these interests do not override your rights.
- Consent: Processing for marketing communications and non-essential cookies — where you have given clear, specific consent that you can withdraw at any time.
Sharing Your Data
Juan1365 does not sell, rent, or trade your personal information. We share your data only in the following limited circumstances, and only to the minimum extent necessary:
- Payment providers: GCash, Maya, BDO, BPI, UnionBank, and other payment partners receive the transaction data necessary to process your deposits and withdrawals.
- Identity verification services: Third-party KYC and AML compliance providers that help us verify your identity and screen for financial crime risk.
- Game software providers: Licensed game studios and providers whose software runs on the juan1365 platform may receive anonymised usage data for game performance purposes.
- Fraud and security services: Specialist providers who help us detect and prevent fraudulent activity on the platform.
- Regulatory and law enforcement authorities: The Philippine government, PAGCOR, the NPC, or law enforcement agencies where we are legally required to disclose information.
- Professional advisers: Lawyers, accountants, and auditors who provide services to juan1365, all of whom are bound by confidentiality obligations.
All third parties who receive your data from juan1365 are contractually required to process it only for the specified purpose, to maintain appropriate security standards, and to comply with the Philippine Data Privacy Act.
Juan1365 does not transfer your personal data outside the Philippines except where required by specific legal obligations or technical infrastructure needs, and only with appropriate safeguards in place as required by the NPC.
Data Retention
Juan1365 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The key retention periods are:
- Active account data: Retained for the duration of your account and for a minimum of five years after account closure, as required by AML regulations.
- Transaction records: Financial transaction data is retained for a minimum of five years from the date of the transaction, in line with Philippine financial record-keeping requirements.
- Identity verification documents: KYC documents are retained for a minimum of five years after the end of your relationship with juan1365.
- Support communications: Customer service records are retained for three years from the date of the last communication.
- Marketing data: Retained until you withdraw consent or for one year from the date of your last interaction with a marketing communication, whichever comes first.
When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
Security Measures
Protecting the security of your personal data is something juan1365 takes very seriously. We implement a comprehensive set of technical and organisational security measures:
- All data in transit is encrypted using TLS 1.2 or higher. This applies to your account login, payment transactions, and all communications with the platform.
- Sensitive data at rest — including payment information and identity documents — is encrypted using AES-256 standard encryption.
- Access to personal data systems is restricted on a strict need-to-know basis. All access is logged and regularly audited.
- Our platform undergoes regular penetration testing and security audits conducted by independent security specialists.
- Two-factor authentication (2FA) is available for all player accounts and is strongly recommended.
- We maintain an incident response plan to address data breaches quickly and transparently, including notification to affected players and the NPC as required by law.
Despite our best efforts, no online platform is 100% immune to security incidents. If you suspect your account has been compromised, contact the juan1365 support team immediately so we can act quickly on your behalf.
Your Rights
Under the Philippine Data Privacy Act of 2012, you have clear rights over your personal data. Juan1365 is committed to making it easy for you to exercise these rights. Here is what you are entitled to:
Right to Access
Request a copy of the personal data we hold about you and information about how it is being used.
Right to Correction
Request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where we no longer have a lawful basis to hold it — subject to legal retention obligations.
Right to Object
Object to processing based on legitimate interests, including direct marketing. Your objection will be honoured promptly.
Right to Data Portability
Request your personal data in a structured, machine-readable format so you can transfer it to another service.
Right to Withdraw Consent
Withdraw any consent you have previously given — for example, consent to marketing communications — at any time without penalty.
To exercise any of these rights, contact the juan1365 Data Protection Officer at privacy@juan1365.best. We will respond within 15 business days of receiving your request, as required by the Data Privacy Act. In some cases we may need to verify your identity before processing your request.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Cookies
Juan1365 uses cookies and similar technologies to make the platform function correctly and to improve your experience. Cookies are small text files stored on your device when you visit our website.
We use the following categories of cookies:
- Essential cookies: Required for the platform to function. These enable login sessions, maintain your game state, and process transactions. They cannot be disabled without breaking the platform.
- Performance cookies: Collect anonymised data about how the platform is used — which pages are most visited, where errors occur — to help us improve the experience for all players.
- Functional cookies: Remember your preferences, such as language settings and notification choices, so you don't have to re-enter them each visit.
- Analytics cookies: Track usage patterns across sessions to help us understand player behaviour and improve game offerings and platform features.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the platform from working correctly. Non-essential cookies can be disabled without affecting your ability to play.
Minors
Juan1365 does not knowingly collect personal data from anyone under the age of 21. Our platform is strictly for adults, and age verification is a mandatory part of the account registration and KYC process.
If we become aware that a user under the age of 21 has registered an account, we will immediately close that account, delete all associated personal data, and reverse any transactions made. If you believe a minor has created an account on our platform, please contact us immediately at support@juan1365.best.
Third-Party Links
The juan1365 platform may occasionally reference third-party services — such as payment providers or gaming certification bodies — in an informational context. This Privacy Policy applies only to the juan1365 platform itself.
Juan1365 is not responsible for the privacy practices of any third-party services you access independently. We encourage you to read the privacy policies of any payment provider or external service before sharing your personal data with them.
Policy Changes
Juan1365 may update this Privacy Policy from time to time to reflect changes in the law, our business operations, or our data handling practices. When we make material changes, we will:
- Post the updated policy on this page with the revised date at the top.
- Send a notification to your registered email address at least 14 days before the changes take effect.
- Display a notice on the platform during the notice period.
Your continued use of the juan1365 platform after a policy update takes effect constitutes your acceptance of the revised policy. If you do not accept the changes, you may close your account before they take effect.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way juan1365 handles your personal data, please get in touch: